All items are handmade from scratch by one human being, and that human being greatly appreciates your patience! My goal is to make every piece with the highest quality materials and skills that I can provide which unfortunately does not happen quickly. You are welcome to check in on my progress for your order at any time and I will gladly inform you on its status. I will send you a shipping notification via email when it is in the snail mail with tracking so that you may be ready when it arrives. I cannot be responsible for items lost in shipping or upon delivery at your address but I will do everything in my power to help you. 

If you are in a hurry for your item, you have the opportunity to purchase expedited fabrication and delivery at an extra cost. Please contact me before purchasing your item so that I can confirm my ability to do so in your time frame. 

Once you receive your shoes, please try them on a surface that will not scratch the bottom, such as a carpet. That way I will be able to reuse it if it does not fit perfectly. In the situation that your item does not fit, please contact me immediately with pictures explaining where they need to be adjusted, so that I can do so. I am not able to give refunds on any items once they are made due to the labor already spent but I will work with you to alter them until you are satisfied. I also hold myself responsible for any quality alterations but cannot fix items for free if they are not taken care of over time. I offer re-soling at a small cost for a lifetime after your purchase.

Please contact me before cleaning and extending the longevity of your item if you are unsure of what to do. Leather is a particular material that ages well over time if treated properly. It is sensitive to chemicals and abrasive materials.