All items ordered will be shipped in the same or next business day of payment received. We spend this time delicately wrapping your item before we package it with a handwritten letter, and other surprise gifts that may fit within the shipping weight limit.
We ship USPS Priority or Media Mail within the United States and USPS First Class International for anything outside of the US. Buyer may contact us by email for the tracking number. Basic insurance will be provided, if extra insurance is requested, buyer will be responsible for extra cost.
Fibonature is not responsible for shipping companies losing or damaging a product, however all measures will be taken to fix the problem. Be sure to double check with your post office for lost items. They may have stopped by your home while you were gone in which case they will hold your item for about 15 days and then return it to my shop. Fibonature cannot be responsible for packages that were never picked up from the Post Office, no refund will be made on those items.